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Company Policy COVID-19

Date: 23rd March 2020

As a long established business within the community, we understand the responsibility and expectations of how we need to conduct ourselves in these very challenging times.

With information continually changing and upgrading every 24 hours or so, then so do we need to also make adjustments. So, following is a list of the precautionary responsibilities all our staff have and what they must do as part of our company policy on this matter.

All Staff

  1. Wash your hands every time you enter a site even after your lunch breaks or smoko breaks.
  2. Couch or sneeze into your elbow, then clean your hands immediately.
  3. Social distancing is paramount. Minimum of 1.5meters away from another tradesmen at all times.
  4. Wear your face mask whilst on site, and would ask you to get used to having it on regularly and adopt this is the new way of working standards.
  5. Must wear gloves, which can be used at a second site, once you have finished at a site, they are disposed of in the bin and a new set is used at the next job.
  6. Wash your hands everytime, before you enter your vehicle.
  7. Change wording to say wash your hands before and after going to the toilet.
  8. Wash your hands before eating.
  9. Wash your hands after handling animals or look visibly dirty.
  10. Your hands should be washed thoroughly for 20 seconds up to your wrist and for-arms.
  11. Ask all new site occupants again if there is any level of risk that they may have the COVID19 virus? Overseas travel, temperature, coughing or sneezing, etc. This will also be established by our staff prior to your arrival on site.
  12. Any elderly people should be isolated in a room away from any tradesmen when on site.
  13. Again distance yourself away from any other workmate or site person as per guidelines of 1.5meters.
  14. If you are unwell, you are required as per normal protocol to attend your doctor immediately and be examined so they can ascertain if you are fit for work. Out of courtesy call them first before arrival to discuss what symptoms you may have.

Sales Staff

Same as above, Masks, Social distancing and hand hygiene is critical. You are expected to work from home as set up and running at the moment.

Office Staff

  1. Contact with packages should be avoided, where ever possible. Use wipes or gloves and dispose of straight after contact.
  2.  Do not sign any electronic device with your hand or finger(s), the driver can sign on your behalf.
  3. Credit Card Handling – use tap and go where we can and the customer can hold the card for the tap and go.
  4. Front reception & Admin Desks all three. Customers we ask not to lean over the front counter and to keep the 1.5 meter rule.
  5. Encourage contact with clients over the phone, wherever possible rather than face to face at the moment. The exception is of course site visits.

We are all aware of the heightened anxiety that everyone has that surrounds this issue and we ask all staff to be responsible, patient and co-operative as we in return ask customers and people from the public we engage with as well.

We are all in this situation together so please be respectful to one another.

McKinnon Heating & Cooling Board of Directors

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