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Testimonials

To the Owner, just a quick note to advise how happy I was with the service I received from your company last week.

It is very rare that service is so good. From the moment I left a message on your answering machine the service was top notch.

I received a call back straight away. Prue was very friendly, helpful and booked in an appointment. Bruce came, inspected and then advised us that we would need a new heating unit. He organized for the installation to occur the next day and advised us on the best unit at the best price (I hope!)

The very next day two men came out and installed the unit. All your people were on time, efficient, friendly and a pleasure to deal with.  I have paid the account immediately and would not hesitate in recommending your company to my family and friends. 

Thanks Suzie - Dec 2013

I rang on Monday to report a problem with our air conditioner, installed in 2006. By Tuesday your pleasant service people had responded, and the problem was quickly fixed. We are very impressed and grateful for your prompt service.

Vicki & Alex

Hi Peter, we would just like to thank you for your professionalism and excellent customer service in assisting us to make a well informed decision on air conditioning to suit our needs. We will definitely be recommending your company to friends and family.

We would also like to mention, that the sub-contractor Andrew, who did our installation was personable, professional and diligent.

Ngaire & Tim - Oct 2013

Thank you for advising us of the Brivis rebate in the sum of $250.00 which I have applied for today by mail.

Finally, and most importantly we wish to extend our appreciation of your staff member Craig Gambrell who oversaw the configuration and the installation of the apparatus at our home. Craig was always very approachable and on hand and demonstrated a very high degree of professionalism. He is clearly and asset to your firm and his behaviour shows why this is the case.

One thing we ask and that is as we have not yet tested the cooling, we would be delighted to inforrm you of the impact the new cooling system at our home over the summer months.

Thsi is the second time that we have used your firm and we would have no hesitation to recommending your firm to family and friends.

Yours faithfully, Stefen

To whom it may concern, I had a visit & quotation from Paul Vyverberg this morning (07:30) re two Daikin split systems for my apartment in Bentleigh.

As is normal, I'd also sourced two other quotes from local Daikin dealers. Whilst the prices for all quotes were virtually identical, my reason for choosing McKinnon Heating was largely swayed by Paul's punctuality, professionalism & prompt e-mail of my quote. The quote was also very well written up & explained, in detail, exactly what I’d asked for & what he recommended. Paul was also very courteous & offered great advice & options for my specific living condition.

Whilst the other local providers were similar in price they were late, unprofessional & lacked the interest & personal touch that McKinnon Heating excelled in so far. I believe I should reserve final judgement until the actual job has been completed! But this has been an excellent experience so far.

Corrie (unsure of spelling) has also been excellent & answered all my questions with ease & was also incredibly friendly & professional.

My job has been booked in with Dave Perry on 15 07 13 & I’m sure he’ll also follow the same level of professionalism, assistance & good nature I’ve experienced with McKinnon Heating thus far.

I’d like to direct this e-mail to the owners of the business/managers of Paul & Corrie so I hope they receive my praise, thanks & commendations. I would very happily recommend your business to my friends, colleagues & family, even after the early stages of dealing with you all - great team work & pride in your roles!

Thank you all.

Regards - John - Jan 2014

Just to let you know how our air con is doing. As you may remember our address, you recommended servicing our existing, under powered builtin and adding a split system. The built in has _never_ worked as well as it does now. Together with the new split system we were able to cruise through the heat wave of a couple of weeks ago at a comfy 26 deg.

Thanks Evan - Oct 2013

Just want to say a BIG thank you for the wonderful service provided by Barry & Dylan on our recent installation. They were terrific and we are extreeamly happy with the system. Thanks again McKinnon Heating, will definitely be able to recommend.

Regards
Pauline & Mark

I just wanted to express my appreciation to you Craig for your attendance and advice to Helen & Robin in Bulleen, regarding their need for cooling and heating upgrades etc in their home – they mentioned to me yesterday that you are attending their home this coming Friday to install some cooling splits and upgrading the external heating unit.

Again thanks heaps - Neil (Builder) - Mar 2014

We appreciate you getting this job done so quickly David.

Mandy - Royal Brighton Yacht Club - June 2014

Craig I wanted to thank you for the wonderful heating system put into my home and how quickly and efficiently it was done. I’m so glad that I had it put in by McKinnon Heating & Cooling you came highly recommended. So thank you and please mention to Greg the tradesmen well done.

Hedi - Kew - Sept 2014

Dear Management, thank you for completing the installation of our Daikin Air Conditioner. The work was done most efficiently and well by Brian and hi co-worker.

Trevor M - Dec 2013

Would just like to let you know that all your tradesmen who came to replace my heater were very helpful, friendly and did a great job! Thank you very much.

Joe - Ashburton - Oct 2014

We are pleased with the air conditioner and pleased with the job that was done by Scott & Kev.

D & R Banks - Beaumaris - Oct 2014

Boys (installers) were lovely, pleasure to have in my home.

Rosemary - Kew - Oct 2014

Very Good Very Happy, Boys (installers) were Clean & Efficient, have given Scott & Kevin (McKinnon installers) a card each to say “Thank You”

Eva - Hampton - Oct 2014

Thank you for the organisation and installation of our cooling system yesterday. Please pass on our thanks to Matt for the installation which looks great.

Richards - Kew - Oct 2014

My name is Maria we had our air conditioning installed on Wednesday the 29th of October at my mums property (in East Bentleigh). I just wanted to say how fantastic Scott was on the day he explained all the information very clearly, my mum does not speak English very well, but he was very helpful and answered any questions with a smile and was willing to go over things numerous times to make sure she was happy with everything. 100% he went above and beyond to deliver a great customer experience and we would not hesitate to recommend McKinnon Heating & Cooling. If you could please pass on our thanks it would be much appreciated.

Maria - Bentleigh - Oct 2014

As we are now past the bulk of the cold weather I thought it an opportune time to let you know that all is working well. We are very appreciative of the prompt and efficient service you and all your colleagues gave us. I am sure it was a headache for you but hopefully the issue is now 100%. A job very well done by McKinnon Heating & Cooling.

Once again many thanks, Geoffrey - Nov 2014

The Guys on site were fantastic, Really Impressed.

Joanne - Sandringham - Nov 2014

Please pass on my thanks to the installers manager. I only spoke with Jacob and he was very polite, professional and a pleasure to deal with. They did a great job and I will certainly sing McKinnon's praises to anyone that wants to listen!

Karen - Mornington - Nov 2014

Thrilled with the two chaps that installed my Air conditioning unit, they were really good and cleaned up well, will definitely refer McKinnon Heating & Cooling onto others.

Shirley - Hampton - Nov 2014

Thanks to Steve & all the Team (Including office staff) who have pinned together the air-conditioning for our new home in Parkdale. Steve & his team were a really nice bunch of guys who took a lot of care with the installation of the cooling & helped us over a few hurdles on the journey. To all at McKinnon Heating many thanks & enjoy the break of the festive season.

Tony - Parkdale - Dec 2014

May I say, and this is not lip service, that you by far were the most professional company and your service was a stand out. Thanks for your time last week.

Megan - Carnegie - Jan 2015

Just a quick reply to say how happy I was with the very efficient way in which my Brivis cooling was installed in December. The men were quick and quiet and very courteous when I asked questions. The cooling is working very well in this hot weather and I would have no hesitation in recommending your company to anyone.

Judy - Brighton - Jan 2015

Really pleased with the job & the work completed. Scott went the extra mile with doing extra work requested so thank you very much.

Ben - Brighton - Jan 2015

It's been a pleasure working with McKinnon heating and the invoice has now been paid in full. I will certainly use you for future work and will recommend you to others I also wanted to say how good the installers were as I know we often don't give feedback They were prompt, efficient and explained issue well as there was a couple of small problems. They also cleaned up properly after themselves which was greatly appreciated! Many thanks

Jane - Brighton - Jan 2015

Darren & Luke were excellent, really, really good, very happy customer.

Feb 2015

The McKinnon Heating & Cooling technician who attended was very polite, the service was very impressive and I’m happy with McKinnon Heating & Cooling attending as quickly as you did – thank you very much.

Feb 2015

Hi Craig, the installation of the Multi-Head Daikin Split System was completed on Friday. I was impressed with the meticulous work that Patrick and Jonathan did. They were precise with all of the installation and professional in every manner. I was very pleased with their work.

Thank you also to Brent the electrician for his fine work.

Thank you Craig, for the advice and communication you provided. I am pleased with the good service provided by McKinnon Heating and Cooling. I will be in on Monday to pay the final instalment.

Graeme – Bentleigh February 2015

Attn. Simon., Thankyou for solving my problem with the heating. The after sales service at McKinnon is amazing…even when you have klutzes as customers you are so helpful.

In appreciation - Janette Wilson - March 2015

Dear Rob I very rarely write letters like this. Liz and I have been so pleased to have done business with your company. The professional attitude of everyone has really impressed us and most importantly, the approach to our particular job showed imagination and reflected a real understanding of what was important to us. The solution, now that it is in place, is an excellent outcome and it was achieved at a price that struck us as fair. We hope to refer others to you as opportunity presents but will in any event be looking forward to dealing with McKinnon Heating when service is required. Kind regards Duncan McGregor

Kind regards Duncan McGregor - April 2015

I am a Very Happy customer, Barry & his young apprentice were very tidy and cleaned up after themselves, couldn’t speak highly enough of them. Thank You Mckinnon Heating & Cooling

Marjorie - Moorabbin April 2015

Thank You McKinnon Heating & Cooling a good Job Well Done.!

Margaret - Blackburn North - May 2015

Thanks so much to you and the guys for all your help and for doing such a superb job with our heating! Rachel and I are both really happy with it all, and have appreciated the time you all took to talk us through our options and the installation process itself. The boiler and panels all look great and (more importantly) are working well, as is the boiler, and the piping and coverings are very nicely done.

Nick – Malvern – May 2015

With Many Thanks for the good service I received from all members of your staff.

Fox – Hampton 7/9/15

I would like to thank your staff for their efficiency in sourcing the air conditioning unit. As well your installer, Martin, was not only punctual and most efficient but he was also most obliging. He is a great credit to your company and ambassador for it as well. My wife and I were also impressed with Brent, the electrician you contracted for the job. I will not hesitate to recommend your company to any friend or acquaintance seeking to install heating or cooling devices or to have them serviced.

Robert - Sep 2015

Thank you for your efficient service. We were delighted with the quotation process and the installation. We have already recommended your company to one of our friends.

David and Vanda Smith Richmond - Oct 2015

Craig, i am appreciative of your thorough inspection and assessment last Thursday, the professionalism of your team and the speed with which you have made it all happen. I am most grateful!

Kind Regards Rosemarie

Elwood – November 2015

Last Tues 24/11 your rep Rob visited to provide a quote re an airconditioning update and/or service to our existing Daiken unit. I commend Rob on his professionalism, knowledge and advice and acknowledge he should be advised of our appreciation of his expertise.

Kindest regards Peter Merrigan.

South Melbourne Nov 2015

I would just like to say a BIG THANK YOU to the team: James, and so (sorry can’t spell the other chaps name) and there was also another one here yesterday…. for such an amazing job.

They worked efficiently, professional, were amazingly clean and tidied up, easy to talk to, were always on time and let us know what was going on at every stage of the installation.

I can’t speak more highly of them all, please thank them for me.

Also the sparkies who came were equally professional and efficient and are hopefully coming back to do some work.

Many thanks again for all you advice and help. I have to say the panels looks great and fit in well, as if they have been here for years. They have given a lovely heat off this morning!

Wilkinson Sandringham Nov 2015

I just wanted to provide some feedback on the team at McKinnon Heating and say thank you. The guys have been fantastic to deal with and have really worked hard to find suitable solutions to the problems that we have faced along the way with the builders. They have been punctual and friendly and overall the service has been outstanding. Thank you to the team for all their help so far.

Killey / Highett Nov 2015

My wife and I were very impressed with everyone that we dealt with at McKinnon from the initial sales contact all the way through to and in particular all the guys that did the install of the equipment. All very polite, courteous and professional and left the place clean and tidy. We are very happy with the system and would not hesitate to recommend McKinnon heating/cooling. Many thanks to all.

Marcus & Jane. Mt Martha Dec 2015

I would like to thank McKinnon Heating & Cooling for the wonderful service provided this week, both the sales consultant Rob and Darren the installer did a fantastic job, very professional & quick. Thank You.

K Hall Bentleigh Jan 2016

We had 4 wall mounted heating and cooling units installed last week on 27 and 28 Jan (Hillside Parade, Glen Iris, account name: Alexander).

I just wanted to pass on some positive feedback (which I feel is rarely done) about the service. Firstly, Rob came to do the quote and I found him so pleasant to deal with - he was honest about the fact the Daikin units were more expensive but could tell me why you would choose one unit over the other. His manner alone made me more likely to go with your company (over the quotes we received which were on par cost wise).

The 3 installers you sent were fabulous and so incredibly kind. They removed their shoes upon entering the home every time and being heavily pregnant even helped me move some excess cardboard I had acquired during the move. They wiped the walls down and vacuumed after their own mess - it was such a refreshing experience! They were also incredibly polite.

What topped it off was that on Wednesday when they left I mentioned I had to leave the house early on Thursday to attend work and asked if they could be here at 830 at the latest. They sent one person early (Mark I think it was - apologies if not the correct name) who arrived at 8AM and said I could leave when ready - very thoughtful and removed the stress from my morning. He also called me when they were leaving on Thursday to ask if the dogs would be OK and should they be left inside with an impending storm - I was so touched by the care. I've already spoken with my colleagues about the service and have already recommended you guys.

Just want you to pass on the positive feedback to the installation team and Rob so they can keep up the good work!!! Thanks, Preeya and Will Camberwell Jan 2016

Preeya & Will Camberwell Jan 2016

Thanks for the installation of the Air Conditioning and Central Heating unit all well, and your process was very efficient. Great staff. Regards.

Jim - Ashburton | Feb 2016

I have just finalised account with payment . The boys were great and wouldn't hesitate to recommend McKinnon Heating and Cooling. Cheers

Lisa - Hampton February 2016

Damian and his colleague came to my house yesterday to fix my heating system. He arrived on time, was professional and tidy in his work, fixed the problem and provided a clear explanation as to what the problem had been. Brilliant, thank you Damian.

David | May 2016

Hi McKinnon Heating In the last week of April you removed my existing ducted heating unit; & installed a new Brivis ducted heating unit; as well as temporarily removing 2 condensers of split systems whilst the roof was replaced by another company. I was quite anxious about how effectively & easily this replacement would go - but all went extremely well.

I have been liaising with you over 2 years whilst I undertook other home maintenance tasks & throughout you have been easy to deal with; engaged & timely in your responses & professional in your delivery.

Please pass on my thanks to Steve, Installation - the two Luke's who did the installation along with Dane and Paul who did the initial quote.

There were a couple of others also involved. Thank you for both my great new heating unit and your customer service. kind regards Quinton Albert Park

Quinton | May 2016

Could you please pass on our thanks to Steve and the team, we were very happy with their work and professionalism. Kind regards,

Melton – Mentone May 2016

Thanks to Marty and the installation team - they were professional and courteous, and got the job done in bad weather conditions. Marty in particular was excellent. Thanks too to Craig for his earlier advice and assistance. Will happily recommend McKinnon H&C to others. Regards, Geoff.

Mentone - August 2016

We just wanted to let you know how fantastic Ryan and Anthony were, installing our air conditioning unit. They are excellent tradespeople and good ambassadors for you business. They were very efficient and happy to answer all of our questions. We were also impressed with the way they cleaned up when they had completed their job. Congratulations to them both. We will only be to happy to recommend your business to our friends. Regards Andrea and Paul – Fitzroy Oct 2016

Fitzroy - Oct 2016

Hi I just wanted to say "Thankyou" so much for attending to this issue so quickly. Mark and his offsider did a great job. I do appreciate it. Regards Merran

Regards Merran | Nov 2016

Hi Helen,

Thank you, I will process and pay!

However, I would like to say WOW....I googled Heating and Cooling Moorabbin, McKinnon Heating and Cooling popped up so I called you yesterday, was quoted $300 for the job, your tech rang me this morning to schedule the work for today, your tech turned up, did what needed to be done and a little bit more as he found a mistake from the original installation which he fixed, and then the invoice arrived this afternoon......I cannot believe how quick, efficient and professional that process was!

Well done you guys, you should be congratulated! Fantastic service!!

Kim

Kim | Nov 2016

Hi Craig

The boys are almost finished. Just so you know, they did a great job, turned up on time, polite, neat and tidy - you’ve got a good bunch of guys working for you. Always nice to get good feedback - I normally dish out the opposite!

Kenny Sandringham | January 2017

Hi Craig, Just wanted to say thanks for the work you and your guys did at my wife’s grandfathers place in South Yarra. He is very happy with the result and how quickly it was all done.

Thanks Jade Durling

Jade Durling | March 2017

Hi Craig, I have been meaning to write to you and tell you that we were very happy with the crew that worked on our installation and we have been very happy with the result. regards, Robin Chisholm

Chisholm - Hampton - Feb 2017

We wish to thank you for the installation of our new heater this day. Our contact with Bernie on 2nd August was courteous and worthwhile. The installation by Martin and Ali this day was also quiet and courteous. You certainly have a good work team. Thank you. Thank You

Frank & Ruth | August 2017

To the McKinnon team, I just wish to thank Rob, Steve, Matt and Kieran for arranging and completing the replacement of my ducted heating system. Rob was very knowledgeable and provided some good advice on the correct system for my home. After I accepted Rob's quote, Steve promptly called me to arrange for the installation date and time. Matt and Kieran were punctual, professional and efficient on the day of the installation. Korry from billing also helped to send to me the copy of the receipt to claim the eGift card from Brivis. I am very happy and would recommend McKinnon Heating and Cooling. Many thanks to everyone.

Best regards, Peng | Aug 2017

Craig I just wanted to ring you and tell you that I LOVE, LOVE, LOVE the Hydronic panels you have put into my home, I am so happy with them, seriously you guys have been great to deal with from day one the guys installing have been brilliant and nothing has been too much trouble and I will be making sure all my friends and clients know about McKinnon Heating and Cooling”.

Thank you again.

Janita - Albert Park - Jan 2014

Hi Craig, just to let you know we are very happy with our new hydronic heating, just figuring out the programming. It has made such a difference to the house we wouldnt be without it now.

The boys were very efficient and did a great job with minimal fuss and mess, we were very impressed with their work. Thanks for all your help

Best Wishes Sarah - Nov 2013

Could please let the Manager in charge know what a great job Chris did. His work was excellent. The finish is clean and very neat. Thanks for a job well done, I would be happy to recommend your work to my friends.

David - Wheelers Hill - Feb 2014

I wanted to take a moment to thank you for the excellent customer service you provided to me earlier this week. When I called your office to raise the issue with the leaking DeLonghi hydronic panel in the Master WIR at !A Summerlea Grove, Hawthorn, I didn't expect that you would be onsite that very day to address the issue - many thanks for your brilliant service.

Please let me know if there is someone at McKinnon you would like me to copy this e-mail to as I would be only too happy to do this. Excellent customer service should always be rewarded.

Regards, Dion - Sept 2013

Hi Craig, the guys have just finished.  Job all done so no need for them to come back tomorrow as you originally thought.  Very impressed on how efficient and hardworking they were.  I must say they were lovely blokes.  Barely knew they were here!  Really professional job.  The unit is soooo quiet! 

We have already paid the 40% deposit.  Can you please let me know the outstanding amount please.  By the way, I filmed the crane lift on to the roof which I could send you if you like.  So simple and efficient. All up very impressed from the first contact with you thru to the job being finished.  Very happy to recommend McKinnon Heating and Cooling anytime.

Cheers Rob Marshall - Oct 2013

Thank you very much for the work you have done for me and would you please let management know that the two Installers Scott & Jacob were very professional and are a credit to your company.

Paul - St Kilda - Sept 2013

Boys (tradesmen) were very awesome, great, quick & helpful, had a great experience with Mckinnon Heating & Cooling.

Proview IT P/L - Oct 2014

Dear Sirs, Thank you for carrying out installation of my Cooling & Heating system at my address it was very professionally done.

Joseph - Bentleigh - Oct 2014

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